We moved into a house where a cast iron fireplace had been partially removed and we had no idea what to do with it. We took some pictures along and Jo was very knowledgeable and immediately able to explain our options to us. Jo also managed to source a second hand surround as well as insert. The work to remove and replace the insert was explained in detail at the survey and the work itself was carried out with care and consideration. The result is we have a fantastic looking fireplace that we are very happy with and suits the house very well. Overall, very knowledgeable, friendly and professional service throughout.

Absolutely excellent, highly recommended! I visited a lot of showrooms in my search for a log burner/installer and these guys were by far the most knowledgeable and professional. Great communications during the booking process, clean and tidy workmanship and high quality finish. Bruce who I first spoke to in the showroom really knows his stuff and both him and Malcolm did a good job on the day. I would definitely recommend to my friends.

We are really pleased with our new fireplace. Many thanks to Jo for her advice on the materials to choose for the hearth and to Bruce for the care and attention to detail in fitting. The picture shows a temporary power feed used for testing before the second fit electrical work.

Received fantastic service from Theale Fireplaces this week. Very pleased with the speed and efficiency of install and our new wood burning stove and fireplace looks great.

Many thanks to Jo, Bruce and the team for a really great job. We’re really happy with our final choice of fire and your after sales service.

We purchased a wood burner with installation, earlier this year and have been very pleased with the hollistic end to end service and speedy communication. The installation was done by Theale Fireplaces rather than a subcontractor, so we just had one point of contact. The granite was matched and installed so well it looks like it has always been there. The team were really flexible on installation dates, and worked with our timetable when we needed to reschedule. The installation went without a hitch and there was no mess left. We liked the support and knowledge that was provided and no hard sell or hidden surprises.

We went today as new customers trying to get some help with replacing our gas fire with a wood burner. We had no idea why but the sales guy was rude and condescending who seemed to ignore my wife's questions and only speak to myself. I've never experienced such shocking sales service in my life. You are the closest stockist to us for our preferred stove but due to this experience we will be taking our £3.5k of sales elsewhere. I just hope the owners of this Fireplace Centre reads this review to ask why the sales persons you've employed is willing to lose you real business! This review refers to Theale Fireplaces, Mile House Farm, Bath Rd, Theale, Reading RG7 5HJ.

Large range to view and very helpful staff who gave lots of ideas and information. Still looking around but they seemed a little expensive. Make sure you visit country metal crafts next door, much smaller and down to earth but also very helpful.

Arranged a visit from Theale Fireplaces to talk through options for installing a wood burner and a cast iron surround. Jo gave us great advice and we had no hesitation in placing our order. It was all delivered and installed on time. Took advice from Jo on what would look good and we are not disappointed! Our fire and surround looks amazing and is a real center piece for the room. We are looking at installing another one next year and will going back to Theale Fireplaces.

Everything about Theale Fireplaces is quality. Their customer care, experience, craftsmanship ( traditional stone masonry is so rare to find) and meticulous attention to detail ensured our complete satisfaction with a beautiful, bespoke, stone fireplace. They were recommended to us as we are new to the area, and it is our pleasure to pass that recommendation on to others. Jo , Trevor and Steve - thank you!